Reference

How 19bdd Handles Your Personal Data

This privacy policy explains exactly what data 19bdd collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact support — and how we protect it.

Account data handled with carebKash, Nagad, Rocket payment data protectedNo unnecessary data keptYour rights are real and actionable

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PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete something, or raise a concern about how we handle your account information, you can reach the 19bdd privacy team through any of the channels below. We aim to respond within a reasonable period; complex requests may take longer depending on what verification we need to confirm your identity before acting.

Email Support Send your data request or privacy concern to our support email. Include your registered mobile number so we can verify your account before processing the request.

Live Chat Open the live chat from your account dashboard. Tell the agent it is a privacy request and they will escalate it to the right team without delay.

Account Settings Some data preferences — like marketing communications — can be adjusted directly inside your account settings without contacting support at all.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use standard encryption to protect data in transit and at rest. Your account password is stored as a hashed value — we cannot read it, only reset it. Cookies on 19bdd track session state and basic analytics; they do not carry payment credentials. You can clear cookies from your mobile browser at any time without losing your account.

Encryption in Transit

All data moving between your device and our servers — including bKash and Nagad payment confirmations — travels over an encrypted connection that prevents interception.

Cookie Policy

We use session cookies to keep you logged in across pages and analytics cookies to see which features are used most. No payment data is stored in cookies.

Data Retention

Account and transaction records are kept only as long as needed for service delivery and legal compliance. When retention periods end, data is deleted or anonymised.

Access and Correction

You can request a copy of the personal data we hold on your account, or ask us to correct inaccurate details, by contacting support through chat or email.

Data We Collect and Why We Collect It

19bdd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, email address, mobile number and the payment method you choose — bKash, Nagad or Rocket. This lets us verify your identity, process deposits and withdrawals, and keep your account secure. When you use our mobile browser or

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app, we also collect device identifiers and session data so your account state carries across sessions without you having to log in again. We do not sell your personal data to third parties. Payment transaction records — including your bKash or Nagad wallet reference numbers —
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are held only as long as needed for transaction verification and any applicable legal retention requirement. If you contact our support team, the conversation log is stored to help us resolve follow-up queries faster. We may share data with payment processors strictly to complete your transaction.
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Eligibility to use 19bdd and the data rights available to you depend on your local law and your region within Bangladesh. We update this policy when our data practices change; the current version is always on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 19bdd

These are the questions we get most often about data, cookies and account privacy. If your question is not here, contact us through live chat or email and we will give you a direct answer.

We collect your name, mobile number, email address and the payment method you register — such as bKash or Nagad. We also collect device and session data when you log in.

Payment data is shared only with the processor completing your transaction — no one else. We do not sell or rent your financial details to third parties under any circumstances.

We keep data only as long as needed to run your account and meet any applicable legal requirements. After that, records are deleted or anonymised so they cannot be linked back to you.

Yes. Contact support via live chat or email with your registered mobile number. We verify your identity first, then send you the data we hold within a reasonable timeframe.

Send a deletion request through live chat or our support email. Note that some data — like Rocket or bKash transaction records — may need to be kept for legal compliance before deletion.

We use session and analytics cookies. They do not store payment credentials. You can clear or block cookies in your mobile browser settings at any time without losing account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFootball Agility Info19Bdd Banking

How 19bdd Handles Your Personal Data

How to Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Encryption in Transit

Cookie Policy

Data Retention

Access and Correction

Common Questions About Your Privacy on 19bdd

01 What personal data does 19bdd collect when I open an account?

02 Does 19bdd share my bKash or Nagad payment details with anyone?

03 How long does 19bdd keep my account and transaction data?

04 Can I request a copy of the data 19bdd holds on me?

05 How do I ask 19bdd to delete my personal data?

06 Does 19bdd use cookies and what can I do about them?

Privacy Policy

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